Terms of Service

Scope

This Terms of Use govern the use of using the information and intermediary platform Ora Rooms (https://www.orarooms.am, the "Platform") for the Guest.

The Terms apply to all Platform users in the Republic of Armenia.

For the Republic of Armenia market, the legally binding text is the Armenian (hy) version; Russian (ru) and English (en) versions are translations.

The law of the Republic of Armenia applies to the Offer and use of the Platform unless expressly stated otherwise.

Definitions

«Guest» means a natural or legal person registered on and/or using the Platform to search, book, or receive accommodation services. «Host» means a user who publishes an accommodation listing and offers accommodation services to the Guest, being a party to the accommodation services contract.

«Accommodation listing» means a listing of residential, hospitality, or similar space published by the Host on the Platform and related information. «Booking» means a Guest request for a specific listing and dates via the Platform that, if compliant with Host rules, forms an offer or confirmation of an accommodation services contract.

«Operator» / «Ora Rooms» means the owner of the Platform and the legal entity providing services as an information and intermediary service provider, not as owner, landlord, hotel, or accommodation provider.

Platform role

The subject of the Offer is providing the Guest with technological services via the Ora Rooms platform: search, comparison, booking, payment, communication, and related functions for accommodation listings.

Ora Rooms is not the owner, landlord, hotel, or provider of accommodation services. The accommodation services contract is concluded between the Guest and the Host under terms set by the Host and the listing.

Ora Rooms may facilitate payments, communication, and verification, but this does not change its intermediary role and does not make Ora Rooms a party to the accommodation contract.

Accounts

Guest registration requires providing accurate, current, and complete information. The Guest is responsible for the reliability and currency of account data.

Registration is not available without the Guest's prior acceptance of the Offer.

Ora Rooms may refuse or suspend an account in cases of fraud, violation of law, or Platform rules.

User conduct

It is prohibited to use the Platform under another person's identity, for fraud, spam, harmful content, violation of law, or infringement of third-party rights.

Ora Rooms may moderate, block accounts, reject bookings, and remove content when necessary and in case of risk.

Moderation must not be understood as an absolute guarantee of content accuracy.

Liability

Ora Rooms' liability is limited to the extent permitted by applicable law of the Republic of Armenia.

Ora Rooms is not liable for acts of the Host, acts of the Guest, force majeure, or acts of third parties to the extent permitted by law.

Ora Rooms does not guarantee absolute accuracy of listings, the Host's title to property, or error-free moderation or verification.

Dispute resolution

Disputes should preferably be resolved through negotiation and Ora Rooms internal claims procedures.

If no agreement is reached, disputes shall be submitted to courts of the Republic of Armenia under applicable law.

Parties shall take reasonable steps toward pre-litigation settlement unless otherwise required by law.

Changes to this document

Ora Rooms may amend the Offer by publishing an updated version on the Platform and/or in the Հարթակ.

Users may be notified of material changes electronically or via the Platform.

A new version takes effect upon publication unless stated otherwise. Critical actions may require re-acceptance.