Public Offer on Terms of Use of Ora Rooms and Provision of Services to the Guest
Re-consent may be required after updates to this document
Summary
Ora Rooms public offer for guests (guest-offer-v1, CMS version 1.0). For the Republic of Armenia market, the legally binding text is the Armenian (hy) version; this English text is a reference translation.
1. General provisions
This public Offer defines the conditions for using the information and intermediary platform Ora Rooms (https://www.orarooms.am, the "Platform") for the Guest.
The Offer is published as a public proposal under the law of the Republic of Armenia and may be accepted by electronic acceptance. For the Republic of Armenia market, the legally binding text is the Armenian (hy) version; Russian (ru) and English (en) versions are translations.
The Platform is operated by OraRooms LLC («Օրա Ռումս» ՍՊԸ) (the "Operator"). The Operator's legal details are set out in section 29 of this Offer.
This Offer governs relations between the Guest and the Operator. The accommodation services contract between the Guest and the Host is concluded separately and does not replace this Offer.
2. Definitions
«Guest» means a natural or legal person registered on and/or using the Platform to search, book, or receive accommodation services. «Host» means a user who publishes an accommodation listing and offers accommodation services to the Guest, being a party to the accommodation services contract.
«Accommodation listing» means a listing of residential, hospitality, or similar space published by the Host on the Platform and related information. «Booking» means a Guest request for a specific listing and dates via the Platform that, if compliant with Host rules, forms an offer or confirmation of an accommodation services contract.
«Operator» / «Ora Rooms» means the owner of the Platform and the legal entity providing services as an information and intermediary service provider, not as owner, landlord, hotel, or accommodation provider.
«Platform» means the information and intermediary platform Ora Rooms. «Content» means materials, listings, images, descriptions, and CMS data on the Platform.
3. Subject of the agreement
The subject of the Offer is providing the Guest with technological services via the Ora Rooms platform: search, comparison, booking, payment, communication, and related functions for accommodation listings.
Ora Rooms is not the owner, landlord, hotel, or provider of accommodation services. The accommodation services contract is concluded between the Guest and the Host under terms set by the Host and the listing.
Ora Rooms may facilitate payments, communication, and verification, but this does not change its intermediary role and does not make Ora Rooms a party to the accommodation contract.
4. Conclusion of the agreement
The agreement is deemed concluded when the Guest accepts the Offer by electronic acceptance (confirmation of the stated terms, pressing a confirmation button, and/or performing an agreed action).
Acceptance is recorded in the Platform's technological system with the document version, context, and acceptance date.
After acceptance, the Guest confirms having read the Offer, understanding their rights and obligations, and agreeing to them.
5. Electronic acceptance
The Guest accepts the Offer during registration, booking confirmation, and/or when performing other critical actions on the Platform with mandatory confirmation of terms.
Acceptance is legally effective to the extent permitted by RA law for electronic transactions.
Ora Rooms retains an acceptance trail: user identifier, document version, context, date, IP address (if available), browser information (if available).
6. Registration
Guest registration requires providing accurate, current, and complete information. The Guest is responsible for the reliability and currency of account data.
Registration is not available without the Guest's prior acceptance of the Offer.
Ora Rooms may refuse or suspend an account in cases of fraud, violation of law, or Platform rules.
7. Rights and obligations of the parties
The Guest may use the Platform to search and book accommodation, receive information, and use technological functions within the scope of the Offer.
The Guest must comply with Host and Platform rules, provide accurate data, pay for bookings on time, and not infringe third-party rights.
Ora Rooms provides an information and intermediary platform and is not the owner, landlord, hotel, or provider of accommodation services. Relations regarding accommodation arise between the Guest and the Host.
8. Platform use rules
It is prohibited to use the Platform under another person's identity, for fraud, spam, harmful content, violation of law, or infringement of third-party rights.
Ora Rooms may moderate, block accounts, reject bookings, and remove content when necessary and in case of risk.
Moderation must not be understood as an absolute guarantee of content accuracy.
9. Accommodation listings
Listing data is provided by the Host. Ora Rooms does not guarantee absolute accuracy of listings or the Host's title.
The Guest may cancel a booking under applicable law of the Republic of Armenia and cancellation rules.
The accommodation contract is between the Guest and the Host; Ora Rooms is not a party thereto.
10. Bookings
Bookings are made per the Host calendar, listing terms, and applicable cancellation rules.
Ora Rooms is not a party to the booking and is not liable for Host actions to the extent permitted by applicable law of the Republic of Armenia.
Booking status is recorded in the Platform system.
11. Payment
Payments are made through the Platform payment infrastructure or Platform partners, where indicated.
Prices, intermediary fees, deposits, and surcharges are presented at booking or in the listing.
Ora Rooms is not liable for technical failures of banks or payment partners to the extent permitted by applicable law of the Republic of Armenia.
12. Intermediary fees
Platform intermediary fees, commissions, and other charges are presented at booking or in the listing.
The Guest must pay the total amount shown at booking; deposits follow the Host's rules.
Ora Rooms may adjust fee structures with notice as provided in the changes section to the extent permitted by applicable law of the Republic of Armenia.
13. Cancellation
Cancellation follows the cancellation rules stated in the listing, at booking, and in Platform rules.
The Guest may cancel a booking as provided by the applicable rules. Financial consequences follow the Host's rules.
Ora Rooms facilitates cancellation but is not a party to the booking to the extent permitted by applicable law of the Republic of Armenia.
14. Refunds
Refunds are processed per cancellation rules, payment partner rules, and applicable law of the Republic of Armenia.
The Guest must provide correct bank details for refunds as required by the payment partner.
Ora Rooms facilitates refunds but is not liable for payment partner processing timelines to the extent permitted by applicable law of the Republic of Armenia.
15. Liability
The Guest is liable for their actions, compliance with Host and Platform rules, and applicable law.
The Guest must promptly report accommodation issues to the Host within a reasonable time.
Relations regarding accommodation arise between the Guest and the Host; Ora Rooms is not a party to the accommodation contract.
16. Limitation of Ora Rooms liability
Ora Rooms' liability is limited to the extent permitted by applicable law of the Republic of Armenia.
Ora Rooms is not liable for acts of the Host, acts of the Guest, force majeure, or acts of third parties to the extent permitted by law.
Ora Rooms does not guarantee absolute accuracy of listings, the Host's title to property, or error-free moderation or verification.
17. Content and intellectual property
The Guest warrants rights to content posted on the Platform and grants the Platform a necessary license.
It is prohibited to infringe third-party rights, distribute harmful content, or violate the law.
Ora Rooms may remove content when necessary and in case of risk.
18. Personal data
Guest personal data is processed in accordance with applicable law of the Republic of Armenia, Platform rules, and payment partner rules.
The Guest must provide accurate data and consent to processing as required by the Platform.
Ora Rooms may share data with the Host for booking fulfillment to the extent necessary.
19. Verification
The Platform may require identity verification, contact verification, and data checks for security and fraud prevention.
The Guest must cooperate with verification procedures and provide accurate information within a reasonable time.
Verification does not constitute an absolute guarantee of safety for all users.
20. Moderation
The Platform moderates content and user behaviour for security and compliance.
Ora Rooms may block accounts, remove content, and apply moderation measures when necessary and in case of risk.
Moderation is not an absolute guarantee of safety for all users.
21. Account suspension
Ora Rooms may temporarily or permanently suspend an account for violation of Platform rules, law, or fraud.
Suspension may apply until review is completed under Platform procedures.
Suspension does not release obligations under completed bookings to the extent permitted by applicable law of the Republic of Armenia.
22. Force majeure
Parties are excused from liability for failure to perform due to force majeure.
The affected party must notify the other party within a reasonable time and take steps to mitigate harm.
Ora Rooms does not guarantee uninterrupted Platform operation during force majeure to the extent permitted by applicable law of the Republic of Armenia.
23. Changes
Ora Rooms may amend the Offer by publishing an updated version on the Platform and/or in the CMS.
Users may be notified of material changes electronically or via the Platform.
A new version takes effect upon publication unless stated otherwise. Critical actions may require re-acceptance.
24. Term
The Offer takes effect upon the Guest's electronic acceptance and remains in force indefinitely unless otherwise provided.
The Offer does not terminate automatically until account deactivation or termination under this section.
Individual booking contracts remain in force for the duration of the relevant booking.
25. Termination
The Guest may terminate the Offer by closing the account or ceasing use of the Platform.
Ora Rooms may terminate the Offer or restrict access for rule violations, legal requirements, or risk.
Termination does not release parties from obligations already incurred to the extent permitted by applicable law of the Republic of Armenia.
26. Claims
Claims may be sent to legal@orarooms.am or support@orarooms.am with account details, booking reference (if any), and a description of the issue.
Ora Rooms will review the claim within a reasonable time and may request additional information.
Claim review does not exclude the right to seek court or other remedies to the extent permitted by applicable law of the Republic of Armenia.
27. Applicable law
The law of the Republic of Armenia applies to the Offer and use of the Platform unless expressly stated otherwise.
Consumer protection and immigration rules apply to the extent they do not conflict with mandatory RA law.
Russian and English translations are provided for convenience; the Armenian (hy) text prevails in case of discrepancy.
28. Dispute resolution
Disputes should preferably be resolved through negotiation and Ora Rooms internal claims procedures.
If no agreement is reached, disputes shall be submitted to courts of the Republic of Armenia under applicable law.
Parties shall take reasonable steps toward pre-litigation settlement unless otherwise required by law.
29. Ora Rooms legal details
Operator: OraRooms LLC («Օրա Ռումս» ՍՊԸ), tax ID (HVHH) 0892163, registered address: Vayots Dzor Province, Areni 6th Street, 2nd lane, house 2. Founding director: Yeghiyan Martik Yeghiyai.
Contact: legal@orarooms.am, support@orarooms.am.
Platform: https://www.orarooms.am