Legal & Contact Details
Summary
Legal and contact information.
Support
Claims may be sent to legal@orarooms.am or support@orarooms.am with account details, booking reference (if any), and a description of the issue.
Ora Rooms will review the claim within a reasonable time and may request additional information.
Platform: https://www.orarooms.am
Legal
Operator: OraRooms LLC («Օրա Ռումս» ՍՊԸ), tax ID (HVHH) 0892163, registered address: Vayots Dzor Province, Areni 6th Street, 2nd lane, house 2. Founding director: Yeghiyan Martik Yeghiyai.
Contact: legal@orarooms.am, support@orarooms.am.
Disputes should preferably be resolved through negotiation and Ora Rooms internal claims procedures.
Privacy
Privacy inquiries: privacy@orarooms.am.
Guest personal data is processed in accordance with applicable law of the Republic of Armenia, Platform rules, and payment partner rules.
Ora Rooms may share data with the Host for booking fulfillment to the extent necessary.
Complaints
Claims may be sent to legal@orarooms.am or support@orarooms.am with account details, booking reference (if any), and a description of the issue.
Ora Rooms will review the claim within a reasonable time and may request additional information.
Claim review does not exclude the right to seek court or other remedies to the extent permitted by applicable law of the Republic of Armenia.
Working hours
Ora Rooms support and legal teams operate Monday through Friday, 10:00–19:00 (Yerevan time).
On Sundays and public holidays, inquiries are accepted by email and handled on the next business day.
Ora Rooms will review the claim within a reasonable time and may request additional information.