Review Policy
Summary
Rules for posting and moderating reviews.
Eligibility
Bookings are made per the Host calendar, listing terms, and applicable cancellation rules.
Ora Rooms is not a party to the booking and is not liable for Host actions to the extent permitted by applicable law of the Republic of Armenia.
Booking status is recorded in the Platform system.
Review content
The Guest warrants rights to content posted on the Platform and grants the Platform a necessary license.
It is prohibited to infringe third-party rights, distribute harmful content, or violate the law.
Ora Rooms may remove content when necessary and in case of risk.
Moderation
The Platform moderates content and user behaviour for security and compliance.
Ora Rooms may block accounts, remove content, and apply moderation measures when necessary and in case of risk.
Moderation is not an absolute guarantee of safety for all users.
Removal
The Platform moderates content and user behaviour for security and compliance.
Ora Rooms may block accounts, remove content, and apply moderation measures when necessary and in case of risk.
Moderation is not an absolute guarantee of safety for all users.
Appeals
Claims may be sent to legal@orarooms.am or support@orarooms.am with account details, booking reference (if any), and a description of the issue.
Ora Rooms will review the claim within a reasonable time and may request additional information.
Claim review does not exclude the right to seek court or other remedies to the extent permitted by applicable law of the Republic of Armenia.