Anti-Fraud Policy
Summary
Anti-fraud measures and enforcement.
Prohibited content
It is prohibited to use the Platform under another person's identity, for fraud, spam, harmful content, violation of law, or infringement of third-party rights.
Ora Rooms may moderate, block accounts, reject bookings, and remove content when necessary and in case of risk.
Moderation must not be understood as an absolute guarantee of content accuracy.
Detection
The Platform moderates content and user behaviour for security and compliance.
Ora Rooms may block accounts, remove content, and apply moderation measures when necessary and in case of risk.
Moderation is not an absolute guarantee of safety for all users.
Reporting
Claims may be sent to legal@orarooms.am or support@orarooms.am with account details, booking reference (if any), and a description of the issue.
Ora Rooms will review the claim within a reasonable time and may request additional information.
Claim review does not exclude the right to seek court or other remedies to the extent permitted by applicable law of the Republic of Armenia.
Investigation
The Platform moderates content and user behaviour for security and compliance.
Ora Rooms may block accounts, remove content, and apply moderation measures when necessary and in case of risk.
Moderation is not an absolute guarantee of safety for all users.
Consequences
Ora Rooms may temporarily or permanently suspend an account for violation of Platform rules, law, or fraud.
Suspension may apply until review is completed under Platform procedures.
Suspension does not release obligations under completed bookings to the extent permitted by applicable law of the Republic of Armenia.